Debco Same Day Service

SUBMITTING YOUR ORDER:

Same Day Service must be noted on your purchase order.
Cut Off Time: The cut off time for receipt of orders is 12:00PM EST Monday-Friday until further notice and will be shipped the same business day.

(Orders received after 12:00 PM EST Monday to Friday will default to Same Day Service on the following business day.)

SERVICE CHARGE.
- Orders are subject to credit approval. Our Same Day service is only available to ‘Net 30 day’ customers currently up to date within terms extended.
- The $90.00(G) Same Day Service charge applies to each item on your order.
- If a Same Day Service order is reversed back to regular service in order to do an email proof, a Same Day Service charge of $90.00(G) and a proof charge of $20.00(G) will be added for each item on your order.
- If a regular order is switched to a Same Day Service order, a Same Day Service charge of $90.00(G) and a proof charge of $20.00(G) will be added for each item on your order (if proof has already been done).

ARTWORK.
- The art requirement is high-resolution vector art that has been created in Adobe Illustrator and saved as an .eps file. PMS color and number must be provided in email/artwork.
- Orders submitted by the distributor with errors in text or image and printed will be billed as per catalogue pricing.
- Exact REPEAT orders must include purchase order or invoice number.

NO PAPER PROOF for Same Day Service.
- Artwork will be imprinted as submitted. Maximum imprint size and default imprint location will be used.
- All orders requesting a per-proof, preproduction sample, above maximum quantities available on Same Day Service or any decorating methods not available on Same Day Service will automatically be changed to the next applicable service: 24H, 3 Day Express or Standard Delivery.
- PAPER PROOF and preproduction samples assumed to be waived on Same Day Service.

ONE COLOR IMPRINT.
- All orders will be imprinted with a ONE colour imprint in ONE standard imprint location ONLY.
- Please see the product pages and hover over the Same Day Service icon for maximum quantities available for Same Day Service.
- Other decorating methods and higher quantities are available for standard delivery.
- Tone-on-tone imprints are not available for any of our Rush Services. We require a pre-pro for all tone-on-tone imprint orders.

Same Day Service is subject to STOCK availability.
- In the event of a stock out you will be contacted with an alternate stock solution. Once a solution is agreed upon, your order will default to Same Day Service on the next business day.
- Please confirm the exact stock and colour availability before order placement to avoid stock-out delays.
- Clearance items do not qualify for any of our rush services.

SHIPPING.
- Order will ship by UPS. No other courier methods will be used.
- Any other shipping method indicated on the purchase order will automatically change to UPS without further notification.
- Orders being picked up instead of shipped will be ready for pick up the next business day.
- Orders shipping from Canada to the United States are not available for Same Day Service and will automatically be changed to a 3 Day Express Service. We also offer a 48-hour rush service in the USA at a fee. Ask your representative for full details.
- Please note: The UPS Service Guarantee is currently suspended for all Canada Domestic and Import Services.

CANCELLATIONS.
- All orders are considered confirmed at the time they are placed.
- Cancellation of a confirmed order must be made in writing.
- Any cancellation after the receipt of an order may be subject to charges for any work-in-progress.